Items you wish to return you can only register online via the digital return form.
Which items can be returned?
All spare parts if not damaged and/or connected (except for shipping damage)
Order processing and return periods:
| Reason for return | Return period* | Process |
| Wrong items ordered | 14 days | Package returned at the expense of customer and shipping costs of order will not be credited |
| Spare part no longer needed | 14 days | Package returned at the expense of customer and shipping costs of order will not be credited |
| Wrong delivery (2Service delivered wrong items) | 14 days | Package returned by freepost number, shipping costs of order will be credited. Proper article redelivered free of charge. |
| Shipping damage, article(s) visibly damaged | 7 days (report within 24 hours) | Package returned by freepost number, shipping costs of order will be credited. |
| Mechanical defect | 20 days | Package returned by freepost number, shipping costs of order will be credited. |
| Electronic defect | 20 days | Package returned by freepost number, shipping costs of order will be credited. |
| Part is not complete | n.a. | Free shipping of missing parts. |
| Part has the wrong color | 14 working days | Package returned by freepost number, shipping costs of order will be credited. |
*Number of days after receipt of package. Returns received after the specified number of days are not taken into consideration and therefore will not be credited.
IMPORTANT:
ITEMS CAN ONLY BE RETURNED AFTER RECEIPT OF OUR RETURN CONFIRMATION WITH RMA-NUMBER AND SHIPPING METHOD! NEVER RETURN PACKAGES AT RANDOM!
Defect notifications
A defect notification has to be sent within 24 hours after receipt of shipment and directed to the following e-mail address: [email protected].
Defects due to transport:
Defects have to be reported within 24 hours after receipt. Also you should refuse the shipment if the packaging already indicates that the article(s) are damaged. You should notify us immediately via [email protected], so that we are able to take action towards the carrier.
